OMAS | CUSTOMER SERVICE

CUSTOMER SERVICE

OMAS INTERNATIONAL WARRANTY

This warranty is granted by OMAS and applies in all countries.

Your OMAS writing instrument has been manufactured to the highest standards of Italian craftsmanship. In addition, rigorous quality control procedures guarantee that each product left the factory in perfect conditions in order to give years of pleasure of writing and service.

Your OMAS writing instrument is guaranteed for 36 months from the date of original purchase against defects in materials or workmanship. If found to be defective within the warranty period, your OMAS product will be repaired or replaced free of charge. Any defective writing instrument should be returned to an authorized OMAS dealer together with the warranty certificate provided at the time of purchase duly filled, dated and stamped by the selling authorized OMAS dealer.

This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the product in accordance with instructions provided by OMAS. This warranty also does not cover ordinary wear and tear arising from use of the product, or damage that may arise from accidental or intentional misuse or abuse, alteration or customization, direct exposure to sunrays or high temperature, or repair by unauthorized persons or service centers.

OMAS’s liability under this warranty shall be limited to repair or replacement of the writing instrument and OMAS shall not be responsible under this warranty for any damages and/or incidental or consequential damages.

Some products may be out of production or may be unable to be repaired. In that circumstance, OMAS reserves the right to substitute a product of comparable value and style.

MAINTENANCE

The outside of OMAS writing instruments should only be cleaned using a soft cotton cloth or a cloth designed specifically to clean delicate objects.

Do not use materials or liquids other than water.
Do not place pen near heat or open flame.
We recommend you use specially treated fabrics to polish silver writing instruments.
To protect pens from scratching, we suggest utilizing the leather sleeve provided in the OMAS packaging.

HINTS AND SUGGESTIONS

Piston Filling Fountain Pen
Collection Arte Italiana, 360 Vintage, Bologna Celluloid

Fountain pen filling:

Gently twist the end of the barrel anti-clockwise until it stops naturally. Do not force.
Submerge the entire nib into the ink.
Twist the end of the barrel clockwise. This action draws ink to the pen.
Leaving nib submerged in ink, repeat the operation 3-4 times to eliminate any air in the barrel.
Finally, draw ink to the pen for one last time.Then unscrew the end enough to let one or two drops of ink fall from the nib.

Maintenance:

For perfect functioning use only OMAS ink.
Use only soft, clean, lint-free cloth to wipe excess ink off the nib after filling.
Every 3-4 filling of the pen, the interior should be washed with cool water. Flush the pen with water using the same process as if filling with ink. This procedure is important to remove dried ink.
Keep pen totally full or totally empty during air travel, avoiding to keep it half full.

AFTER-SALES SERVICES

Whether your OMAS writing instrument needs to be serviced, please contact OMAS appointed dealers all over the world

or send your pen to:

OMAS S.r.l.
Via del Fonditore, 10
40138 Bologna – ITALY

OMAS can only accept a repair of the writing instrument if, when you send your product, you enclose:

Your full and precise contact details (name, surname, full address, e-mail address, phone number)
Pen model
Reason for service or problem experienced
The warranty card if your pen is covered by the warranty
We strongly recommend that you send your fine writing instrument using a tracked courier service. OMAS cannot be held responsible for the loss of your package.

Upon receipt of your writing instrument, OMAS will examine it:

Should the pen be covered by guarantee, a no-charge repair will be carried out.
Should the pen not be covered by guarantee, a repair estimate will be sent to you and the repair will be carried out after receiving your approval only
Should the repair estimate be less than 50€, your writing instrument will be automatically repaired.
Once repaired, your OMAS fine writing instrument will be returned to you at OMAS’ own expenses.

Should you need any information concerning OMAS warranty and aftersales, please contact : [email protected]

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